As an e-commerce enterprise, we take pride in our transparent return, exchange, and delivery policies. Customer satisfaction is our top priority, and we are committed to delivering exceptional service. Our policies are designed to be straightforward, transparent, and customer-centric. Here are the key points that outline our policies:

1. Hassle-Free Exchange: We understand your concerns and offer a seamless exchange policy. Our rider delivers the new pair while collecting the old one from your doorstep, completing the process within 3 to 5 working days.

2. Eligibility for Exchange: To qualify, the product must be unused. Size swaps are accommodated swiftly, with our rider facilitating the exchange at your doorstep. There is no need to send the shoes via courier.

3. Secure Packaging: Extra precautions are taken to ensure secure parcel packaging, guaranteeing the safe delivery of products in perfect condition.

4. Brand Packaging: Our signature packaging adds an elegant touch to your purchase.

5. Swift Dispatch: Orders are shipped the next day after placement.

6. Delivery Time: Delivery times vary by location. Karachi residents can expect delivery within 2-4 working days while shipping outside Karachi till now is not available.

7. Customer Service Excellence: If you’re dissatisfied with your purchase, we offer a refund processed through Jazz Cash, Easypaisa, or Bank Transfer, with a turnaround time of 3 to 5 working days.